We want you to be happy with ZBSC Hosting. Here's when you can get your money back.
30-day money-back guarantee
New Web Hosting and VPS services can be refunded in full within 30 days of the first payment. Just ask, no questions asked. This applies to your first order of each service type.
Game servers
Game server and FiveM orders can be refunded within 48 hours of the first payment if the server isn't working as described and we can't fix it.
Dedicated servers and custom builds
Dedicated servers and custom hardware builds are set up specifically for you, so they're refundable only if we can't deliver them as ordered.
Renewals
Renewal payments aren't refundable, but you can cancel anytime to stop the next one. Your service keeps running until the end of the period you paid for.
When refunds don't apply
No refunds for services suspended or terminated for breaking our Terms or Acceptable Use Policy, or for domain registrations and licenses bought through us.
How to ask
Open a ticket in our Discord or email [email protected] from the address on your account. Approved refunds go back to your original payment method within 5–10 business days.