These Terms of Service ("Terms") are an agreement between you and [Your legal business name] ("ZBSC Hosting", "we", "us"). By creating an account or buying a service you agree to them.
1. Your account
You must be at least 18 (or the age of majority where you live) and give accurate information. You're responsible for everything done with your account, so keep your password safe. One person or business per account.
2. Services
We provide web hosting, VPS, game server and dedicated server services ("Services") as described on our website at the time you order. Hardware, locations and features are listed per plan or per custom build. If we can't provide the exact processor model you chose, we'll move you to equal or better hardware or refund the difference.
3. Payment and renewal
Services are paid in advance, monthly or yearly, through our payment processor Stripe. Subscriptions renew automatically at the same price until you cancel. You authorize us to charge your saved payment method on each renewal date. Prices are in USD and exclude any taxes that may apply.
4. Cancelling
You can cancel anytime from your account's billing portal. Your Service keeps running until the end of the period you've paid for, then stops. Refunds are covered by our Refund Policy.
5. Late payment and suspension
If a payment fails we'll retry it and email you. Services with unpaid invoices may be suspended, and services cancelled or unpaid for more than 14 days may be deleted along with their data.
6. Acceptable use
You must follow our Acceptable Use Policy. We may suspend or end Services that break it, without refund in serious cases.
7. Game servers and FiveM
Game servers must follow the game publisher's terms. FiveM servers require your own Cfx.re license key and must follow the Cfx.re (Rockstar Games) Terms of Service and Creator Platform License Agreement; player limits depend on your key. ZBSC Hosting is not affiliated with or endorsed by Cfx.re, Rockstar Games, Mojang, Microsoft or any game publisher.
8. Your content and backups
You own the content you put on our Services and are responsible for it. We make backups as described in your plan, but they're a convenience, not a guarantee. Keep your own copies of important data.
9. Uptime and service credits
We aim for the uptime listed for your plan (99.9%, or 99.99% for dedicated servers). If we miss it in a month because of a problem on our side, contact us within 30 days for a service credit toward future bills. Credits are your only remedy for downtime and don't apply to planned maintenance, your own actions, or attacks we couldn't reasonably prevent.
10. Limitation of liability
To the extent the law allows, the Services are provided "as is", and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We're not liable for lost profits, lost data or indirect damages.
11. Ending the agreement
You can stop using the Services anytime. We may end these Terms or a Service with 30 days' notice, or immediately for serious breaches of these Terms or the Acceptable Use Policy.
12. Changes
We may update these Terms. If a change is significant we'll email you or show a notice at least 14 days before it takes effect. Continuing to use the Services after that means you accept the new Terms.
13. Governing law
These Terms are governed by the laws of [your state and country], and disputes go to the courts there, unless the law where you live says otherwise.
14. Contact
Questions about these Terms: [email protected].